Terms of Service

Last updated: November 4, 2024

Welcome, and thank you for your interest in Quest Learning Labs, Corp., and our products and services. Our mission is to create a world where every person can become a confident and successful reader. Everything we create is aimed to move that mission forward.

Definitions for the purposes of these Terms of Service:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Quest Learning Labs, Corp., a Delaware Corporation, at Marietta, Georgia.
  • Service (referred to as "the Service" or "Services") refers to the QuestRead app, our website at www.questread.com, our newsletters, and other related sites and services provided by us.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

These Terms of Service are a legally binding contract between you and the Company regarding your use of the Service.

BY CLICKING “I ACCEPT,” OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING QUESTREAD'S PRIVACY POLICY (TOGETHER, THESE “TERMS”). IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICE. YOUR USE OF THE SERVICE, AND OUR PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY THE COMPANY AND BY YOU TO BE BOUND BY THESE TERMS.

Eligibility

By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are under the age of 18, you represent that you have your parent’s permission to use the Service.

Intellectual Property Rights

The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your installation or use. You may not duplicate, copy, or reuse any portion of the services without express written permission from the Company.

Account Terms

Your Responsibilities
  • You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.
  • You must use the Services for their intended use. You may not use the Services for any purpose outlined in our Use Restrictions Policy, and you may not permit any of your users to do so, either.
  • You are responsible for cancelling your account whenever you wish, and may do so from within the QuestRead app.
  • You must be a human. Accounts registered by “bots” or other automated methods are not permitted. All account activity must be taken directly by a human.
Payment Terms
  • The Company employs a third-party payment processor. Users should become familiar with third-party payment processor’s terms and conditions. Users must pay all costs associated with the services through the third-party payment processor. These costs include the associated fees for the Services presented to you at the time of purchase.
  • At this time, we do not provide any refunds. However, we do understand there are abnormal situations that occur and we are happy to consider refund requests at: hello@questread.com.
Service Refusal, Account Suspension and Termination
  • We reserve the right to refuse the use of the Services to anyone for any reason at any time, and will provide a reason for doing so, if this situation occurs.
  • We reserve the right to suspend your account, or degrade the service for your account specifically, if your usage significantly exceeds the average usage of other customers of the Services, and/or if your account negatively impacts the performance of the service for other customers. We will reach out to any user if this action needs to be taken and seek to rectify the situation so that the user may continue to use the Services with the best possible experience.
  • We reserve the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account.
  • For more details about why we may refuse our Services, or suspend or terminate an account, see our Use Restrictions Policy.
Use Restrictions Policy

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial purposes except those that are specifically approved by us.

As a user of the Services, you agree not to:

  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Copy or adapt the Services’ software or copyrighted materials.
  • Use the Services as part of an effort to compete with us, obain information about us or our users, or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
  • Mislead, defraud, or harm Us, our users, and/or the Services.
  • Harass or threaten any of our employees or agents who provide the Services to you.
  • Make improper use of our support services.
  • Engage in any programmatic or automated use of the Services.
  • Interfere with the networks, applications or any security-related features which may result in degraded reliability or security of our Services.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to a portion of the Services.
User Content

You are solely responsible for any content that you create, transmit or display while using the Service.

The Company may now or in the future allow users to submit, post, display, provide, or otherwise make available content such as text, images, videos, files, documents, comments, questions, and other content or information (any such materials a user submits, posts, displays, provides, or otherwise makes available on the Service is referred to as "User Content").

We claim no ownership rights over User Content created by you. The User Content you create remains yours. By submitting, posting, displaying, providing, or otherwise making available any User Content on or through the Service, you expressly grant, and you represent and warrant that you have all rights necessary to grant, to the Company a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such User Content in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Company’s (and its successors' and affiliates') business, including without limitation for promoting and redistributing part or all of the Service (and derivative works thereof) in any media formats and through any media channels. You also hereby grant each user of the Services a non-exclusive license to access your User Content through the Services, and to use, reproduce, distribute, display and perform such User Content as permitted through the functionality of the Services and under these Terms of Service.

You must have the legal right to the User Content you submit to the Service. You may not upload or post any User Content to the Service that infringes the copyright, trademark or other intellectual property rights of a third party nor may you upload User Content that violates any third party's right of privacy or right of publicity. You may post only User Content that you have permission to post from the owner or by law.

Service Quality and Data Privacy
  • Your use of our Services is at your sole risk. We provide our Services on an "as is" and "as available" basis.
  • That said, we take great pride in the quality of our Services and our commitment to our customers. We are dedicated to providing the highest quality service and best possible customer experience.
  • We build and design our Services with great care. That said, all software contains bugs, and there may be unexpected down time. We cannot guarantee error-free services, but we will do our best to prioritize and build improvements and fixes as fast as possible.
  • We take security seriously and protect and secure all data through security best practices including but not limited to backups, redundancies and encryption.
  • We take your privacy seriously. When you use our services, you agree that we may process your data as described in our Privacy Policy. We collect the minimal data necessary in order to provide the highest quality service for our users and to advance our mission.

Limitations of Liability

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

Indemnification

To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify Quest Learning Labs, Corp., and its officers, directors, employees, consultants, affiliates, subsidiaries and agents from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or connected with: (a) your unauthorized use of, or misuse of, the Service; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (d) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.

Governing Law

These terms shall be governed by and defined following the laws of the state of Delaware. Quest Learning Labs, Corp., and yourself irrevocably consent that the courts of Delaware shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

Venue: The Northern District of Georgia (or any state court therein) will be the venue for any dispute, controversy, or claim that arises out of or relates to this Agreement or any payment or other transaction made in connection with this Agreement.

Updates to This Policy

We may update these Terms of Service ("Terms") in the future. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders. When you use our Services, now or in the future, you are always agreeing to the latest Terms.

Contact Us

If you have any questions about this policy, you can contact us:

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