Privacy Policy

Last updated: November 4, 2024

Welcome, and thank you for your interest in Quest Learning Labs, Corp., and our products and services. Our mission is to create a world where every person can become a confident and successful reader. Everything we create is aimed to move that mission forward.

Definitions for the purposes of this Privacy Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Quest Learning Labs, Corp., a Delaware Corporation, at Marietta, Georgia.
Service (referred to as "the Service" or "Services") refers to the QuestRead app, our website at www.questread.com, our newsletters, and other related sites and services provided by us.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

This Privacy Policy explains how We collect, use and protect personal information from our users and website visitors. By accessing or using the QuestRead website, services, software, applications, and/or content made available by Quest Learning Labs, Corp., you are consenting to collection and use of your information as outlined in this Privacy Policy. When you use the Services, you also agree to our Terms of Service. The Service is intended to be used by parents and children. Children may access the Services through a child profile only with the direct involvement of a parent or legal guardian who creates the account. In this Policy, “you” or “your” means a website visitor or adult user of our Service. To understand how we collect and use personal information from child profile users, please see our “Children’s Privacy Policy” section below.

Information We Collect

Adult account information. When you create an account, we collect personal information, such as your name and email address.
Information about your child. When you create a child profile, we collect personal information, such as their date of birth, and name (for clarity, this is only applicable if You choose to provide their name as a display name which is fully within Your discretion and is not a requirement). We do not collect this information directly from child users.
Use of the Service. We collect information about the use of the Service, such as when, and for how long a user accesses our Service, what content a user views, and what actions he or she takes, and audio data. For example, we collect information about how many books your child user has read, the length of time to complete a book, and the child’s reading abilities or interests. We also collect information that you provide in public forums or otherwise voluntarily submit through our product features, and any information you include in communications you send to us. For clarity, the Services collect audio data of the child reading to provide the functions and purpose of the Services.
Device and usage data collected automatically from your use of the Service. Like most websites and online services, We and our service providers collect certain information from and about a user’s device automatically when you access our Services, read our emails or engage with us online, through the use of cookies, pixel tags or similar technologies. For example, we collect information about your device, such as the device type, browser type and version, operating system name and version, IP address, and referring URL, and may collect a persistent identifier or unique ID that allows us to identify your browser, mobile device or account. We may also collect the device’s location data, or we may approximate your location by analyzing data like IP address. We collect analytics data, or use third-party analytics tools, such as Google Analytics, to help us measure traffic and usage trends for the Service and to understand more about the demographics and behaviors of our users. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners. We collect this information to help us understand usage, to diagnose problems and provide support, to administer our Service, facilitate navigation, display information more effectively, to remember your settings and display information based on your account, to personalize your experience while using the Services, and to recognize your computer in order to assist your use of the Services and for security purposes. We also gather statistical information about use of the Services in order to continually improve its design and functionality, understand how they are used and assist us with resolving questions regarding them.

How We Use Personal Information

To provide you with the features and functionality of the Service.
To communicate with you, such as to send you news and updates about the Service (including any updates on product features or policies), to send you transactional notifications such as receipt for payment or subscription notices or other information about your account or respond to your emails or inquiries. From time to time, we may send promotional or informational communications to highlight new features, programs or services or other materials we think will be of interest to you.
To provide you with personally relevant content or product features, and enable site personalization, such as displaying you or your child’s profile name and by allowing users to specify their favorite book tags.
To provide support and feedback as well as adaptive or personalized learning, including generating personalized reading recommendations based on the child’s interests and reading level.
To promote the safety and security of our Service, our users and others. For example, we may use information to authenticate users, facilitate secure payments, to investigate and prevent activities that may violate our policies or may be illegal, to respond to legal requests or claims and to enforce our terms and policies.
For analytics purposes, to understand how our Service is accessed and used and how it performs, so that we may improve design and functionality, demonstrate the effectiveness of our Service, perform research, and develop, support and improve our Service and our other educational products and services. We also perform analytics on aggregate information that does not identify any individual user.

How We Disclose or Share Personal Information

We share or disclose personal information as needed to provide our Service or in accordance with your instructions. We also share personal information in the following circumstances:

Your profile name, award badges, reading activity, and game score may be disclosed to other users or the public. This may also be disclosed to third-parties that You authorize Us to share this information with.
We share information with our trusted third-party service providers who provide services to us or on our behalf, such as website hosting and customer support services, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.
We may disclose information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We may also share or disclose information that does not identify or otherwise directly relate to an individual for any purpose, subject to any restrictions imposed by applicable law. For example, we may share aggregated information publicly to demonstrate growth trends related to the usage of the Service in certain areas.

Your Rights With Respect to Your Information

At Quest Learning Labs, Corp., we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:

Right to Know. You have the right to know what we collect, and what we do with it. That information is contained within this Privacy Policy.
Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
Right to Correction. You have the right to request the correction of your personal information.
Right to Erasure / “To Be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, from all of our service providers. Fulfillment of some data deletion requests may prevent you from using our Services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
Right to Opt-Out. This is your right to decline the use of our services if you do not accept our Terms and Conditions or Privacy Policy.

Many of these rights can be exercised by signing into the application and updating your information or deleting your account. To exercise any of these rights please contact us at: hello@questread.com.

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
Data portability.
Opt-out of personal data processing for:
- targeted advertising (excluding Iowa);
- sales; or
- profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please email us at hello@questread.com.

Children's Privacy Policy

Our Services are designed to be accessible to children under the age of 13 with the direct supervision and consent of their parents or guardians ("Child" or "Children"). We collect limited personal data from Children, specifically: date of birth, and name (for clarity, this is only applicable if You choose to provide their name as a display name which is fully within Your discretion and is not a requirement) to facilitate the creation of user accounts and ensure a safe, customized user experience. This information is collected with the explicit consent of parents or guardians as required by applicable laws.

In the event that we become aware that we have collected personal data from a Child without verifiable parental consent, we will take swift measures to remove such information from our servers. Parents or guardians who become aware that their Child has provided us with Personal Data without their consent are encouraged to contact us immediately.

We are committed to safeguarding Children's privacy and ensuring a safe, interactive environment. We implement necessary actions to ensure data accuracy, integrity, and security, while also providing educational and engaging experiences for Children under the supervision and consent of their parents or guardians. We shall respond to all inquiries from parents or guardians related to this provision at: hello@questread.com.

How We Store and Protect Your Information

We use reasonable organizational, physical, technical and administrative measures that are designed to preserve the integrity and security of the personal information we collect and to help protect against unauthorized access or disclosure, such as password protection and SSL. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe the security of your account has been compromised, please immediately notify us in accordance with the “Contact Us” section below.

Third-Party Services

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service.

Updates to This Policy

We may update this Privacy Policy in the future. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders. When you use our Services, now or in the future, you are always agreeing to the latest Privacy Policy.

Contact Us

If you have any questions about this policy, you can contact us:

By email: hello@questread.com
By visiting our website: https://www.questread.com/contact.

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